Conflict Resolution

Eclectica Hub is committed to high-quality service and welcomes feedback to support our continual growth. We take all concerns and complaints seriously and aim to resolve them promptly and respectfully.

All participants have the right to raise concerns and will be provided with clear avenues for doing so. Complaints will be managed in accordance with data protection laws, appropriately recorded, and used to monitor the quality, effectiveness, and inclusivity of our services.

Feedback & Feedback Culture

We understand that deep spaces can stir strong emotion, vulnerability, and relational complexity. Our feedback and conflict resolution process is designed to hold this with integrity, accountability, and care.

During the Immersion

  • If concerns arise during your experience with Eclectica Hub, we ask that you bring them directly to the facilitation team, rather than to other participants. This helps prevent collusion, triangulation, or group alliances that can distort feedback, create confusion, and compromise the emotional safety of the container.

  • We welcome the full spectrum of emotion. If needed, we invite you to take space to land before initiating feedback - not for our comfort, but for your clarity.

  • We understand that experiences of transference, projection, or emotional intensity may arise. These are not pathologised, they are seen as natural aspects of relational and somatic work. We welcome open dialogue when these dynamics surface.

  • We acknowledge that facilitators carry a position of influence, and we take this responsibility seriously. Power dynamics exist, even in conscious spaces - and we are open to feedback that helps us stay accountable to the integrity of this role.

After the Immersion

  • All participants will be offered the opportunity to complete a confidential feedback form after the program.

  • This is a space to share your reflections, suggestions, or concerns. Feedback is reviewed by the lead facilitation team and, where relevant, integrated into our facilitation, curriculum design, and training processes.

  • All responses are held in accordance with data protection laws. No identifying information will be shared without consent.

If at any point you feel your concern has not been adequately heard or resolved, you are welcome to request a facilitated review with a third party from within our extended professional network. We are committed to accountability and repair - not just resolution.